1. Introduction
This Privacy Policy explains how Cloud Forest Park (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit our website, contact us, or visit our park at Yelagiri Hills, Tamil Nadu, India.
We process personal data in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act), and we aim to follow widely recognised international privacy practices such as purpose limitation, data minimisation, and security safeguards.
2. Who we are
Cloud Forest Park is a nature and entertainment park located at Athanavoor, Mettukaniyur village, Yelagiri Hills, 635853.
For privacy-related requests, contact us at info@cloudforest.com, +91 63810 60040 or +91 93442 12743.
3. Information we collect
We typically collect only the information you choose to share with us. Depending on how you interact with us, this may include:
- Contact details you provide when you call, email, or message us on WhatsApp (such as your name, phone number, and message content).
- Enquiry details related to tickets, timings, group visits, or park services.
- Basic technical information that may be collected automatically by our hosting or analytics providers (such as IP address, browser type, device type, and pages viewed), if enabled.
- Account credentials and session data for authorised staff who access the admin area of the website (not for public visitors).
4. How we use your information
We use personal information only for clear purposes, including:
- Responding to your enquiries about visits, tickets, timings, and services.
- Providing information you request and coordinating park-related communications.
- Improving website reliability, security, and visitor experience.
- Complying with legal obligations and protecting our lawful interests (such as security and fraud prevention).
- Operating the staff admin area for authorised users only.
5. Legal basis / purpose of processing
Under the DPDP Act and related rules, we process personal data for specified purposes such as responding to your request, providing services related to park visits, and meeting legal or security requirements. Where consent is required, we rely on the consent you give when you contact us or use a feature that asks for information.
If you do not wish to share personal information, you may still browse public pages of the website; however, we may not be able to respond to enquiries without contact details.
6. Sharing of information
We do not sell your personal information. We may share limited information only when necessary:
- With service providers who help us operate communications or hosting (for example email, WhatsApp Business tools, or website hosting), under appropriate confidentiality expectations.
- With authorities if required by applicable law, regulation, or lawful request.
- With professional advisors when needed to protect our legal rights.
7. Third-party services and links
Our website may link to third-party services such as Google Maps, WhatsApp, and Instagram. Those services have their own privacy practices. We encourage you to review their policies before sharing information with them.
8. Cookies and similar technologies
The public website is primarily informational. Where cookies or local storage are used, they are typically limited to essential functions such as secure staff login sessions for the admin area, or basic site operation.
You can control cookies through your browser settings. Disabling certain cookies may affect admin login or other optional features.
9. Data retention
We keep personal information only as long as needed for the purpose it was collected-such as completing an enquiry-or as required by law. Enquiry messages may be retained for a reasonable period to follow up or resolve related requests, after which they may be deleted or anonymised when no longer needed.
10. Your rights
Subject to applicable law (including the DPDP Act), you may request access to, correction of, or deletion of personal data we hold about you, and you may withdraw consent where processing is based on consent (this will not affect prior lawful processing).
To make a request, email info@cloudforest.com with enough detail for us to verify and respond. We will handle requests within a reasonable time as required by law.
11. Children’s privacy
Our park welcomes families. We do not knowingly collect personal data from children through the website for marketing without a parent or guardian’s involvement. If you believe a child has provided personal information to us online, contact us and we will take appropriate steps to delete it where required.
12. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure; please use caution when sharing sensitive information over messaging apps or email.
13. International visitors
Our park and primary operations are in India. If you access the site from outside India, your information may be processed in India. By contacting us, you understand that your information may be transferred to and processed in India subject to applicable law.
14. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the website after updates means you should review the revised policy.
15. Contact / grievance
For privacy questions or requests, contact Cloud Forest Park at:
- Email: info@cloudforest.com
- Phone / WhatsApp: +91 63810 60040
- Phone (secondary): +91 93442 12743
- Address: Athanavoor, Mettukaniyur village, Yelagiri Hills, 635853